AirTech Special 25% off
Search and add any Airtech product to your cart then apply this coupon. Airtech - made with Dyneema the Kevlar(r) of yarns.
AIRTECH2525% off Hands Free Leashes
Search for hands free and add to cart then apply this coupon. Headline: Walk, Run, and Explore – 25% OFF! Tired of juggling your phone, coffee, and a leash? Upgrade to the Rogz Utility Hands-Free Leash and reclaim your freedom.
HANDSFREE25
Shipping & Refund Policy
Last Updated: March 18, 2026
Thank you for shopping at BuyRogz! We want to make sure you have a smooth experience from the moment you hit "order" to the moment your package arrives.
1. Shipping Policy
Processing Times
All orders are processed within [1-3] business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
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Standard Shipping: [5-7] Business Days
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Expedited Shipping: [2-3] Business Days (not refundable)
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Free Shipping: Available on orders over $25 if you use the coupon.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
International Shipping
We currently Do Not Ship] outside of USA.
2. Refund & Return Policy
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return:
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Your item must be in the same condition that you received it.
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It must be unworn or unused, with tags, and with its original packaging.
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You’ll need the receipt or proof of purchase included in the package so we can identify the order .
Non-Returnable Items
Certain types of items cannot be returned, such as:
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Toys if they are used in pets mouth. Balls, rope toys etc.
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Custom products (special orders or personalized items).
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Sale items or gift cards.
Damages and Issues
Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right. Please also include an image of the issue.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and send us the tracking information. Once the tracking information is received, make a separate purchase for the new item. We will refund on receipt of the return.
Refunds
Once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within [5-10] business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
3. How to Start a Return
To start a return, you can contact us at [email protected]. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package.
